29 Jan 2025

What to Consider When Switching Property Managers

Switching property managers is a significant decision for any property owner.

Whether you’re seeking better communication, a higher return on investment, improved service, or a more proactive approach to managing your investment, changing property managers requires careful consideration.

Here’s what you need to know to make the transition seamless and stress-free.

1. Assess the Current Issues

Before making a switch, take time to evaluate what isn’t working with your current property manager. Common reasons include:

Lack of communication or delayed responses.
High vacancy rates or difficulty retaining tenants.
Poor maintenance management or unresolved repairs.
Lack of transparency in financial reporting.

Pinpointing the problems will help you identify what to look for in a new property manager and ensure your expectations are clear from the start.

2. Research Potential Property Managers

Not all property management companies offer the same level of service. When comparing your options, consider the following:

Experience and expertise: Do they specialise in your type of property or local market?
Services offered: Are they proactive in finding and retaining quality tenants?
Reputation: Check reviews, testimonials, and references from other landlords.
Fees and costs: Ensure you’re getting value for your money without hidden charges.

Selecting a property manager who aligns with your goals and values is key to a successful partnership.

3. Review the Existing Contract

Before terminating your current agreement, review the terms of your contract. Key points to check include:

Notice period: How much notice are you required to give?
Termination fees: Are there penalties for ending the contract early?

Being aware of these details will help you avoid potential disputes or unexpected costs.

4. Plan the Transition Process

A smooth handover ensures minimal disruption to your property’s management and your tenants. Here’s how your agent should manage the process effectively:

Notify your current manager: Provide written notice as per the contract.
Collect documentation: Ensure all tenancy agreements, inspection reports, and financial records are transferred to the new manager.
Inform tenants: Keep your tenants in the loop about the change and reassure them of continuity.

Your new property manager should guide you through this process and take on much of the administrative burden.

If you switch to Aurora Property, we’ll handle the entire handover for you—contacting your old property manager and managing all the admin—so you don’t have to lift a finger.

5. Prioritise Communication

Effective communication is the foundation of successful property management. When selecting a new property manager, ensure they:

Are responsive and easy to contact.
Provide regular updates on your property’s performance.
Have clear processes for addressing tenant concerns and maintenance issues.

Good communication prevents small problems from escalating and gives you peace of mind that your investment is in good hands.

Could We Be a Good Fit?

At Aurora Property, we understand that your investment deserves personalised care and attention. Our tailored property management service is customised to meet your specific needs and goals. Here’s what sets us apart:

Customised Service: We build long-term relationships by matching you with a dedicated property management specialist who aligns with your goals.
Market Specialists: Our team of qualified professionals focuses on finding and retaining quality tenants while offering ongoing advice to maximise your investment.
Confidence and Trust: With transparent communication and a 24/7 online client portal, you’re always in the loop and in control.
Value-added Service: We partner with trusted businesses, including legal and financial advisors, developers, contractors, and tradespeople, to provide a seamless, end-to-end solution.

Our proactive, hands-on approach ensures minimal vacancy periods and maximises the rental return on your investment.

Want to Make the Switch?

With offices conveniently located in Bulimba, the Bayside, and North Brisbane, Aurora Property is perfectly positioned to provide expert property management services across the region.

No matter where you’re based, our team is here to ensure your investment is in safe hands and your experience is seamless and stress-free.