Reviews

Hi Jo, I hope you’re well.  In June I purchased a second investment property in Seven Hills that came with an existing lease and I transferred the management to Aurora. From day 1 there were a multitude of unforeseen issues with maintenance and the incumbent tenant and I want to truly thank Isobel for expertly navigating some very trying situations.  It is rare these days to receive the level of service and dedication that Isobel has given and it is truly appreciated.   The transfer and onboarding process for my second property was also seamless with Michelle taking care of everything on my behalf. Although my circumstances have now changed and I will be moving into this second property, I hope down the track I will add another to my portfolio and I will have no hesitation with Aurora looking after it.   Again thank you to you and your amazing team and I look forward to continuing our relationship into the future.

Dear Jo I would like to let you know about the amazing service we have received from Eden Thorson and Amanda Tomkinson. I would like to pass on my thanks to Eden Thorson for her tenacity, patience, strong communication and service this week, attending to our rental property in Coorparoo. In addition, to Amanda Tomkinson for her swiftness and strong communication skills in re-letting the property. The tenants broke their lease without warning on Monday which resulted in Eden having to fit in an exit inspection, and negotiate items with tenants and bond cleaners within a few days.  In addition, Eden coordinated with a bathroom contractor to arrange for the shower to be renovated at short notice. All done over 3 days - an absolute star!  In addition, Amanda re-advertised the property for lease on Monday afternoon, had an inspection booked on Wednesday and had 21 people registered and 16 attend the inspection. Yesterday afternoon Amanda sent through a tenancy application with references already done, offering $20 more per week than the listed rental price. Amazing. We are hopeful this tenancy goes through. Jo, you have a great team. Please pass on our thanks to Eden and Amanda. Thanks again Regards Susan

Dani from Aurora team has been helping us to go through the settlement transition and renting process. Since she was on board, she has taken care of everything perfectly and professionally. She and her team have been resourceful and have passionate to resolve the issues and progress. She was able to secure great tenants on the first open home while ensuring all repairs and maintenance were finalised in time. I’m very happy with the results and would like to thank Dani for her great work.

I highly recommend Aurora Realty !! They’ve only started managing our property and I’m so impressed !! Our property manager Kerrie is absolutely fantastic . She’s so caring , friendly and professional ! Our previous real estate managers didn’t care and we had to wait months before any maintenance was actioned! Kerrie has only been our property manager for less than a week , and the plumber is here right now ! Look no further than Aurora Realty Bulimba. Of all the real estate agents we’ve been with in the past , Aurora is by far the best in my book and Kerrie is a wonderful awesome property manager !! Thank you Kerrie and the team at Aurora!😊🙏

The team at Aurora have been an absolute pleasure to deal with. They have been managing one of my properties for a few years now and they have been brilliant. More recently I engaged them to lease out anther property and from the first engagement with Dani Paltridge  all the way through to having the property leased was seamless. Dani was absolutely brilliant she managed all my expectations form the get go. She had the property on the market only 10 days before it was rented out and contracts signed. She was brilliant to deal, the customer service was excellent and dealing with Dani and her team made for a really good customer experience. She and Kerrie make a great team and I would recommend them to anyone looking to lease their property.

We changed to Aurora after some very poor experiences with other property managers and have had a great experience with our property manager Joanne who is absolutely fantastic. She has been so genuine, knowledgeable, professional and helpful with small issues and questions right through to larger and more complex matters. Nothing is a hassle and she is incredibly able to pick up discussions from where they left off and to keep track of things in a very personal way despite the number of properties she manages and the range of people she engages with. She has always been very personal and generous and we have never felt like a number or a hassle. We have found Joanne and the team at Aurora fantastic and this has been very refreshing and welcome, especially given other experiences we've had.

We see that Dani Paltridge has joined the team at Aurora and wanted to share how lucky the agency and her new clients are to have her. Dani oversaw the residential leasing arrangements of our townhouse in Clayfield for 7 years and there was rarely a problem with her staff's administration of our various tenancies, but when there was the occasional slip-up that the property manager couldn't address to our satisfaction, we were able to reach out to Dani and the problems were always resolved quickly and professionally. We found Dani to be responsive to issues and knowledgeable with Queensland residential leasing. We can not speak highly enough of her commitment to excellent tenancy administration and wish her, and her colleagues, all the very best in this next phase of her career. We will miss Dani but hope our paths cross again in the future.

It has been a pleasure to work with you throughout this process & achieve great results. Providing exceptional service to us.

Staff are quick to reply, very knowledgeable and fair!

Eden is always incredibly helpful and prompt in replying to tenant requests. She is a real asset to the Aurora team.

Michelle (Papik) is results driven and highly professional in getting my property lease ready, organised all the cleaning and trades work required to present my property in the best way possible to potential clients. Delivered results by securing a tenant within 3 inspections. Would highly recommend Michelle and the Aurora Realty team.

Amanda (Tomkinson) and the leasing team at Aurora are just fantastic. Amanda is polite, friendly, approachable and has vast knowledge of the realty market. She works hard to get the best results for the landlord and prospective tenant. Amanda advertised and organised inspections for my apartment and within a week, she found two great prospective tenants for the apartment. She did all the background checks and presented me with two great applicants, and all I had to do was to choose. Amanda also achieved a higher rent than the previous tenant. I highly recommend Amanda and the Aurora Letting team. Thank you, Amanda.

From the perspective of a tenant Aurora were, and I cannot stress this enough, spectacular. There has long been an unspoken tension between real estate agents and tenants but I have never felt more valued than with this agency. Prior to finding our rental Aurora were calling me to advise similar properties to ones I had viewed had inspections becoming available. Once we began renting with them their communication stayed outstanding. Any issue that we had, Aurora would get fixed. They were understanding when it came to my and my partner's schedules and always facilitated inspections around us. I have never felt more validated as a tenant than with Aurora. They treated us like human beings which is rare these days. Everyone was so kind and so friendly I cannot recommend them enough. Thank you for making our time so enjoyable.

Fabulous service by Paul Tooze and Aurora Realty Brisbane. The process was streamlined and effortless. Thank you for your professionalism.

The team at Aurora Realty Brisbane have been managing our rental property for some time. They are extremely efficient, well organised and demonstrate attention to detail. Their communication is fantastic and I recommend them thoroughly.

Amanda and the team at Aurora Realty have been nothing short of amazing! Very supportive with high attention to detail on every aspect of the lease application process and helping to have everything ready for the move-in date.

Really good experience working with this team. Called a few agents to compare price and quality and this (team) felt the best. My experience working with them after has been great! I have been dealing with Paul (Tooze) who is very prompt and clear in his communications and really does his best to take care of the property. Really makes me feel the property is in good hands!

I had a very positive experience with Amanda Tomkinson, the Leasing Manager at Aurora Realty Brisbane. She created an excellent advertisement and was able to secure multiple rental offers that came out of the first open home for my apartment in Bulimba. Due to the competition generated, we were able to secure a rental increase of $90 more per week than the previous tenant. I am very satisfied!

Amanda and her team did a great job with the reletting of our property. The advertising of the townhouse was accurately targeted and resulted in widespread interest.The property was let after the first open inspection and we got precisely the tenants we wanted. A job well done!

Highly recommended! The staff is quite supportive and helpful! Especially a big thanks to "Paul Tooze" to help us get a beautiful place!

Amanda and the Aurora team were extremely friendly and professional. She is very kind and approachable too. We were accepted for the townhouse Amanda showed us and the process was very easy and smooth as they organised literally everything for us; I loved that. I have experienced some sub-par property agencies before who don't really care for you, but Aurora Realty is nothing like the others and I highly recommend them!

Paul Tooze and his team at Aurora Realty have been outstanding to deal with,  they have gone above and beyond to make the whole experience in finding tenants easy and stress free. We would highly recommend Paul,  we have also been dealing with Eden, Liesl and Renee and would give them all a 5 star rating.

Aurora Realty have brilliantly managed our rental property for a number of years. During this time we have found their service to be first class. They are always quick to solve any problems we may have or share advice with matters concerning the property.

Excellent team! I inspected a few properties in the last two weeks and I was really impressed with the leasing team. They were friendly, knowledgeable and answered all of my questions. I submitted my application and it was approved within 24 hours. Everything was done in an efficient manner.

The leasing team from Aurora Realty Brisbane helped me out when I was searching for property. With no rental history it was proving difficult but they have been amazing and I have moved into my new place already. They are easy to deal with and I am very happy with the team.

Having switched to Aurora Realty one month ago - and I have to say I cannot be happier. The team always promptly communicate with me and keeping me up to date with any issues surrounding my property. Great job and thank you team!

Beyond impressed with the entire team at Aurora Realty. They have made our property transition seamless and kept us informed during the entire process. Could not recommend the staff more! Thanks again team.

Cindy was our property manager and during the time we rented through Aurora she was always professional, kind and hard working. Appreciate the good service from a long term renter that's dealt with a lot of poor real estate agencies in the past.

I recently started renting with Aurora Realty Brisbane and I am very happy with their service and the staff members are all very friendly.

To the team at Aurora Realty Thank you so much for your professional friendly and efficient service. Johanna and her team have provided my husband and I exceptional service with our rental properties and wee look forward to 2020 with the team. Cheers Chrissy Rogers

Very impressed with quality and speed of service. Our property was up and running online in no time. They are friendly, professional and happy to assist. Strongly recommend to all. Thank you Aurora Team.

Have rented through many different agencies in the past 6 years. This is the by far the best. All staff members from Aurora Realty Brisbane are professional, responsive and approachable.

A fantastic company that always goes above and beyond to look after our investment property and secured great tenants in a timely manner. We couldn't be more impressed with their service.

We work with Property Managers daily and have done so for many years. Michaela and Johanna are AMAZING! They are so easy to deal with, so organised and so structured and this is super important for any job especially one when you are dealing with owners, tenants and trades. We love working with you ladies and you seriously make our job so easy! The tenants always comment on how great you ladies are so well done. Thank you for being wonderful.

Have been great service and fully satisfied with Aurora.. The whole team is experienced and polite specially Johanna and Michaela.. We do a lot of the electrical maintenance work for Aurora and they are great to deal with. Communication is always great that makes our job so much easier.thanks for ur quality service.. I always appreciate

Thank You Jo, Abi, Polly and all the team from Aurora Realty Brisbane. You have been absolutely great in managing and taking care of my portfolio. Great business and they do what they say. One of only a few handful of genuine real-estate firms around that take pride in the work they do and the level of customer service they provide.

The property management team have been great during the 3 years they have managed my property. They are very reliable and professional and always willing to go above and beyond to make sure everything goes smoothly. I would highly recommend Aurora Realty.

We recently rented a property through the Aurora Realty team. I’ve worked in the real estate industry for 7+ years and I must say I was impressed with their service. Great service delivery & client satisfaction. They’re friendly, very responsive and delivered us a clean property with all the required information for a new resident. Much appreciated! Thank you Abi, Johanna & Lucia! We’re very happy residents, because of your service.  

The team at Aurora Realty Brisbane property management have been nothing but a delight to deal with. In particular, Polly has been very prompt in actioning any queries, and I recommended their team for any future management concerns you have . A+ Keep up the great work guys!

I transferred my property management service to Aurora about a year ago due to their reasonable fee charge. Nearly a year has past, my experience with them was that they are very responsive, perform their duties very professionally and diligently. There is a fence repair issue to be dealt with neigbour but I work at overseas. They overcame the difficulties and got it result exactly what I expected. Thank you very much, Isobel Pardoe and Kerrie Johnstone! Keep up!

As a property maintenance company, working alongside the beautiful staff at Aurora Realty has been a dream. This Team are extremely dedicated to providing the best service for their tenants and landlords. They are on the ball and provide us with thorough information to ensure we can get onsite quickly and complete the job to the highest standard. Team leader Kerrie is a pleasure to work with and her care for the needs of her clients shines through with the hard work and effort she puts in.

Being out of the rental scene for over 10 years, the support and experience has been awesome dealing with the crew at Aurora to get everything rolling with the application and finalising of the lease when approved. Special creds to Abi for being an awesome agent on the day of inspection, being available A/H to help with application and liaising with owner with a few queries on day of approval. Would definitely recommend and would use for my own properties. Cheers.

Excellent, efficient service from a great team. Aurora worked hard to find the right tenant and made the process so easy it felt effortless from our end. Highly recommended.

Paul and his team at Aurora have been a dream to work with. Being located in another state, I had limited knowledge of the ins and outs of the Queensland rental market, but Paul really held my hand through the entire process and took the time to explain things. For set and forget investors, I cannot recommend Aurora enough.